We exteremly hoping that your every purchse would be worth buying. In any case, if you are disatisfied than refunds are available within 1 week of product purchase by submitting a Refund RequestForm to refund@pashminaz.com. Whenever we receive a refund request, we take a prompt action to resolve the dispute of refund. Refund appears on the buyer’s next credit card statement.

The Refund Request Form may be used either by buyers requesting a refund or by product suppliers requesting a refund for their customers.

If you are dissatisfied with our product due to a damaged weave and/or irregular dyeing, please return the product within 7 days ex your country and we will grant a refund. Returned good(s) has/have to be unused.

We are not responsible if a product does not match with a color of your wardrobe, unless you explicitly mention its Textile Pantone color Edition with Suffix and Number.

Please make sure you send goods to Nepal by FedEx or DHL courier service.Refund

Address:
Manakamana Craft
Mr. Suraz Sharma Neaupane
Gwarko-17, Patan
Lalitpur, Kathandu
Nepal
Ph. +977-9851092594

By ordering you indicate that you accept our terms.

EXCHANGES :
If you'd like to exchange any of the items you ordered, please follow the instructions above indicating that you would like an exchange on the Returns Form.

To avoid disappointment we suggest you contact our customer service team on 0844 8004108 or check our website to confirm that your chosen item is in stock.

You will not be charged additional P&P on your replacement items as long as they are delivered to a UK address.

DELIVERY OPTIONS:
We are very glad to offer a flat shipping charge 25 USD upto 10 kgs weight on each shipment. You have a choice of three major international express courrier service

FedEx ( recommed for USA shipment )
DHL ( recommended for UK and other european countries )
TNT ( Asia Pacific )

Delivery Lead Time : Order Processing 2 days + Dyeing & Packaging 2 days + Express Courrier 3 days = 1 week to arrive your order to your door step.