Q:
What is Yarn Count? Ans: The thickness of the yarn
is known yarn count. The more thicker the less
count. Generally 28 yarn count is used for shawls
, stoles, scarves etc.
Q:
What is Ply? Ans:
The twisting of yarn is known as ply. Two ply
means twist two thread each other to make a single
thread is known as 2 ply.
Q:
All cashmere stuffs sell in Pashminaz.com
is Cent Percent Cashmere? Ans: Absolutely yes, all cashmere
stuffs sells in Pashminaz.com are 100% cashmere.
We only deals in cent percent cashmere in different
counts and ply's. We don’t produce any blending
cashmere goods.
Q:
Is the 4 ply cashmere fabrics are thicker
than the 2 ply? Ans: Yes, 4 Ply cashmere stuffs
are thicker than 2 ply , because the 4 ply yarn
are thicker in diameter than the 2 ply yarn. 4
Ply products are heavier than 2 ply products.
The more ply the more heavier
Q:
When we say 90 x 90 inch blankets, is the size
comes exactly? Ans:
Cashmere yarn are squeezing in nature and due
to hand loomed products size may not be 100% accurate.
A certain percent of measurement (in 100 inch
– difference in size may come up to 2-3
inch )
Q:
Which dyes stuffs are used for dying process? Ans: Clariant and Ciba Swiss
dyes are use for dyeing the cashmere stuffs. It
is fast color in both metal complex and 1:2 process
with AZO free (harmless for bare skin).
Q:
Do I get the exact color what I have chosen in
the site? Ans:
No, we do not want to keep our customer in dark.
The color you choose in the monitor may not be
exact. We match according to the pantone color
chooser 3.0. But you will find color exact in
the Pantone Book 3.0 Textile Edition (suffix -
TPX)
Q:
Can I buy using some other way of payments
if I don’t have Credit Card? Ans: If you don’t have or don’t
want to use your credit card than you can make payments
by wire transfer in our native bank. For bank information
for wire transfer please send us a separate mail in
: transfer@pashminaz.com
Q:
How secure is online buying in Pashminaz.com?
Ans: Your online credit card transactions are secure
with Nest International. We use 2CO as our credit collector
which uses Secure Socket Layering (SSL), the industry-standard
encryption technology that ensures safe Internet transmission
of your personal information. When the letters "http"
in the URL change to "https," the "s"
indicates you are in a secure area employing SSL; also,
your browser may give you a pop-up message that you're
about to enter a secure area.
Q:
Which Credit Card can I use for online buying?
Ans:
Pay by Credit/Debit Card (Visa, Mastercard, American
Express, Discover, JCB, Diners) Federal
Q:
What is the privacy policy of this company? Ans: The information we collect: Your
name, address, telephone numbers, fax numbers, email
address & your purchasing information. These information
only facilitate us to provide a better service to you.
Nothing else. We usually use it to introduce new products,
new sales and some other information to the products.
Pashminaz.coml does not share or trade customer information
(including e-mail addresses) with anybody else. Even
within the Pashminaz.com (Manakamana Craft) USA, Inc.,
we restrict access to your information. We will never
let any third-party companies get any of your personal
information.
Q:
My shopping is completed, now how can I checkout
for payments? Ans:
Its simple checkout after shopping, Click on
"Checkout" of the product page or click on
" View Cart & Checkout " link and the
site will be redirected to a secure shopping page of
2co. Now click on " Save and Checkout" button
and fill the required fields.
Q:
How can I select color for my chosen goods? Ans: At the bottom of every products
page there is a color chart. Choose your color, click
on "Add to Cart" button. Now select your quantity,
color name, size etc.
Q:
Is there any surcharge for the shipment? Ans: There is no any other surcharge
other than a flat shipping charge of 25 USD for any
countries.
Q:
By which cargo service will I get my shipment? Ans: FedEx (Federal Express) is our
official courier service. We ship all consignment and
gifts item via FedEx.
Q:
If I am ordering from USA how long it will
take to reach the goods to me? Ans: If you are ordering from The USA
than it would take 5 to 6 days to reach the goods at
your address. (1 day for credit card review + 2 days
for order processing + 3 days for delivery)
